FAQ
Payment:
What methods of payment do you accept?
We securely accept all major credit cards and PayPal. All prices and orders are listed and processed in US Dollars. However, please note that we are able to accept international credit and debit cards in any currency.
Order:
1.How do I place an order?
Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart".
You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.
2.Do I have to have an account to place an order?
No, accounts are totally optional.
3.How do I know that my order is confirmed?
Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.
Shipping:
1. Do you ship to my country?
We ship orders all over the world. If you want to know more detailed information, please check the dedicated “Shipping Info”.
2. How much is the shipping cost?
We offer FREE international shipping. Please note, duties and other international shipping charges are non-refundable.
3.. How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
You can refer to the related information here for more details.
4. How can I track my order?
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your ZAFUL account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.
Returns & Refunds:
1.What is your return policy?
Return the new, unopened items to us within 30 days of delivery.
Simply contact our support team at Mysterock.com if you have any questions regarding your return.
For any product valued over $75 you should consider using a trackable shipping service or purchasing shipping insurance.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
Please be considerate when placing your order to choose the correct size, color, ect. of your product to avoid any returns for exchanges.
2.When will I receive the refund?
Refunds will be processed within approximately 7 to 10 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.
What methods of payment do you accept?
We securely accept all major credit cards and PayPal. All prices and orders are listed and processed in US Dollars. However, please note that we are able to accept international credit and debit cards in any currency.
Order:
1.How do I place an order?
Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart".
You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.
2.Do I have to have an account to place an order?
No, accounts are totally optional.
3.How do I know that my order is confirmed?
Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.
Shipping:
1. Do you ship to my country?
We ship orders all over the world. If you want to know more detailed information, please check the dedicated “Shipping Info”.
2. How much is the shipping cost?
We offer FREE international shipping. Please note, duties and other international shipping charges are non-refundable.
3.. How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
You can refer to the related information here for more details.
4. How can I track my order?
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your ZAFUL account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.
Returns & Refunds:
1.What is your return policy?
Return the new, unopened items to us within 30 days of delivery.
Simply contact our support team at Mysterock.com if you have any questions regarding your return.
For any product valued over $75 you should consider using a trackable shipping service or purchasing shipping insurance.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
Please be considerate when placing your order to choose the correct size, color, ect. of your product to avoid any returns for exchanges.
2.When will I receive the refund?
Refunds will be processed within approximately 7 to 10 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.